Jobs at MailChimp

Tech-support Geek

Location: Atlanta, GA

Type: Full Time

Min. Experience: Entry Level

MailChimp is a DIY email-newsletter service based in Atlanta that serves more than a 4 million users worldwide. We're self-funded and profitable, and we're growing fast.

We work in a collaborative environment where everyone’s expected to be creative. Our fearless leader keeps things interesting around here, and inspiring guests speak at our weekly Coffee Hours. And most importantly, we’re not afraid to start new things. Lots of new things. Crazy, ambitious new things.

Job Description

MailChimp provides world-class live chat and email support to more than 4 million users across the globe. Our customer support team is home to super kick-ass, smart, and slightly weird people who captain tankers chock-full of tacos, cat memes, and animated gifs. All in the name of support, of course. We need sharp, driven individuals to join their ranks. Compassion and awesomeness are priorities. We have a place for the HTML educated all the way up to the API elite, provided a willingness to learn the ways of email jitsu and a strong desire to help people.

Requirements 

  • Basic understanding of HTML/CSS coding for troubleshooting
  • Working knowledge of RSS feeds
  • Ability to handle online chats with multiple people at once
  • Well–versed in the subtleties of chat/email etiquette
  • Incredible multi–tasking skills
  • Fast reader, fast learner
  • Web power user
  • Early birds, night owls and weekend warriors preferred

We’re looking for smart, creative people who will give 100 percent. In exchange, we’ll give you some fantastic perks and benefits:

  • Fully paid health insurance for you and your family
  • Fully paid dental insurance
  • Fully paid vision insurance
  • Disability insurance
  • A 401(k) plan
  • Free smartphones and monthly service (iPhone, Android, AT&T, Verizon-your choice)
  • An endless supply of t-shirts and hats
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